Delivery Policy
At Vishwaa, we are committed to delivering your products in a timely and secure manner. Below is our delivery policy outlining how we handle shipping and delivery.
1. Delivery Coverage
We deliver across India through our trusted courier partners. International delivery is currently not available, but we plan to expand soon.
2. Delivery Timeframe
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Order Processing Time: 1–2 business days after order confirmation
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Delivery Time:
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Metro Cities: 3–5 business days
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Other Areas: 5–8 business days
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Remote Locations: May take up to 10 business days
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Note: Delivery times may vary due to unforeseen circumstances such as weather, strikes, or courier delays.
3. Shipping Charges
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Free shipping on orders above ₹[Insert amount]
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A nominal shipping fee of ₹[Insert amount] applies to orders below the free shipping threshold
4. Order Tracking
Once your order is dispatched, you will receive a tracking ID via email or SMS to track your shipment in real-time.
5. Delivery Attempts
Our courier partners will make up to 3 delivery attempts. If the product is not received or the address is incorrect, the package will be returned to us.
In such cases:
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Reshipping can be arranged (additional charges may apply)
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Refunds will be issued only for eligible items, excluding shipping charges
6. Delivery Delays
We are not liable for delays caused by:
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Natural disasters
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Strikes
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COVID-19 restrictions
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Government actions or lockdowns
However, we will support you in tracking and resolving the issue with our courier partners.
7. Packaging
All products are carefully packaged to ensure safe delivery. If your package appears tampered with or damaged upon arrival, please refuse delivery and notify us immediately.